Bug: sync not working
Unfortunately I hit a major issue today. I was trying to delete two calendar events from the timeline but they just wouldn't delete. The app kept saying they were being deleted but…they weren't being deleted. I tried to disconnect and reconnect my Google Calendar several times, which didn't work. I even tried it from the website, which also didn't work.
I then logged in and out of the app, and that didn't work either. I was just so frustrated at this point and I tried uninstalling the app and reinstalling it. Well, this turned out to be a major mistake, because my last few days of tasks and experience points all completely disappeared. They didn't sync up for some reason so I literally went from being like level nine back down to level two. Everything is gone…
So I spent my morning of my day off today trying to put everything back, which took a few hours because I had a lot tracked since last week! But sadly at some point I saw the red exclamation point at the bottom of my app, saying that things weren't syncing and I was offline somehow. I thought, maybe I'll just buy a week (even though I still had a week left of my trial) and see if that fixes the sync. Idk, I thought, maybe there was just an issue with the syncing if you weren't paid yet? So I ended up just paying for a week…and the sync STILL isn't working properly. Some of the tasks I JUST re-added disappeared AGAIN.
Now, for a third time, I have to enter all of my tasks and activities and just hope that things will sync up for good, but I'll be honest... At this point I'm just very frustrated and I don't know if I can continue using the app until it's more stable. :( this honestly took the wind out my sails, I didn't expect to spend two hours of my morning trying to get this app to work, unsuccessfully. I truly love the idea of the app but this really disappointed me :/ no idea what the issue is but I tried everything I could think of.
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Comments6
Yorgo
Mar 4
I’m truly deeply sorry. I can only imagine how much frustration that must have caused… Really sounds like a nightmare experience and I would totally understand if this discourages you from using Orakemu until further notice.
I will make it my priority number 1 tomorrow to look into what might have gone wrong and fix it ASAP.
My first hypothesis is that there might have been some delay in the first deletion being processed, and when you tried to delete a second time, it created some sort of bug (which shouldnt be there).
In the meantime, I have extended your trial period for two months so you can cancel your subscription and still have access to the app until May 11th.
I hope to have a fix out this week for these issues along with the new live activity/persistent notification update I have been working on:
Stephanie Crescenzo
Mar 4
Thank you so much for the quick and kind response! Since it's only a few days of data and I keep a decent journal, I'm just going to backlog the tasks I can remember - I haven't had any issues this afternoon and I tracked several different activities.
I also have another hypothesis - I logged into the Web app from my work laptop. But when I connect remotely to my work’s Internet protocol, I have to use their firewall/privacy settings and sometimes applications I download stop working randomly. Another app I was using to manage projects/tasks just completely stopped logging me in this week from my work PC too, so… I'm wondering if something happened when trying to sync between my work computer and my phone app that caused some sort of glitch? I'm no expert, but I'm curious if that's relevant 😅
Yorgo
Mar 5
Oh that might be part of the problem!
Do you know more or less from what day you lost data (it means it probably stopped syncing from then on) and what you did on that day?
Keep an eye out as well if you connect again remotely to your work’s internet protocol to see if you can replicate the bug (and also notice it sooner so you dont lose too much data until I find the issue and fix it 🫣)
Maybe they block somehow the connection and then the app has trouble restarting the connection
If you have any more details that could help me debug, dont hesitate!
Yorgo
Mar 7
So I pushed an update yesterday (on the server side) that should fix part of the issue, and the next app update should include the other part of the fix. The UI will now clearly show when an event has been deleted or when it’s in the process of being deleted (sometimes there can be a delay before deleting it from google calendar).
I hope that in the meantime you did not have the sync issues again.
If it happens again, the easiest way to confirm that the sync is frozen and data is not uploaded, is to check on another device or on the web version whether the latest changes show up or not.
Stephanie Crescenzo
Mar 7
Awesome, great to know! I haven't had the issue since, actually. Weirdly enough, it's been fine ever since I deleted this one time block. I noticed any time I added one back, I'd get the sync error. And it doesn't happen with recurring time blocks, only normal ones. But yeah, everything has been smooth sailing now - thank you so much for working so hard on this app ☺️
Yorgo
Mar 9
Of course! I really care about every single user’s experience and want to make this the best app for people to organise and track their life ultimately being more intentional with our time/life
😊
And wait, you still have a problem was with a time block?
Can you describe me the issue again, to see if i can replicate it on my end? :)
I fixed syncing issues and potential issues with deleting calendar events, but not with time blocks.